traditional customer
11Customer Advisory Board — A Customer Advisory Board (also referred to as a Customer Advisory Council) is a form of market research whereby a group of existing customers is convened on a regular basis to advise company management on industry trends, business priorities,… …
12Customer choice — The right of customers to purchase energy from a supplier other than their traditional supplier or from more than one seller in the retail market. U.S. Dept. of Energy, Energy Information Administration s Energy Glossary …
13Chief customer officer — A chief customer officer (CCO) is the executive responsible in customer centric companies for the total relationship with an organization’s customers. This position is relatively new addition in the CxO hallway, and was developed to provide a… …
14Chief Customer Officer — Chief Customer Office (CCO) is the executive responsible in customer centric companies for the total relationship with an organization’s customers. This position is relatively new addition in the CxO hallway, and was developed to provide a single …
15Integrated customer management — (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer centricity. The phrase “integrated customer… …
16Aldon Inc. — AldonInfobox Company company name = Aldon Inc. company type = Private company slogan = Process Driven Application Lifecycle Management for Every Environment foundation = 1979 location = Emeryville, CA, U.S. num employees = 100+ est. (2007)… …
17Net Promoter — Score is a management tool that can be used to gauge the loyalty of a firm s customer relationships. It serves as an alternative to traditional customer satisfaction research.[1] Contents 1 Overview 2 Industry examples …
18Net promoter score — The Net PromoterR score is a management tool that can be used to gauge the loyalty of a firm s customer relationships. It serves as an alternative to traditional customer satisfaction research.OverviewCompanies obtain their Net Promoter Score by… …
19History of CP/CMS — This lengthy article explores the History of CP/CMS the historical context in which this important IBM time sharing operating system was built. It provides details to support for the main CP/CMS and History of IBM articles, drawing on source… …
20Wireless Informatics — describes the evolution of traditional customer support practices within the mobile industry from problem management to problem prevention. Wireless Informatics methodologies are being adopted by mobile operators, device manufacturers and service …
