performance quality service
1Quality management — is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance. Quality management can be considered to have three main… …
2Service design — is the activity of planning and organizing people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer s experience. The… …
3Service climate — Climate for service refers to employee perceptions of the practices, procedures, and behaviors that get rewarded, supported, and expected with regard to customer service and customer service quality. For example, to the extent that employees… …
4Service-oriented architecture — (SOA) is a method for systems development and integration where functionality is grouped around business processes and packaged as interoperable services . SOA also describes IT infrastructure which allows different applications to exchange data… …
5Quality of experience — (QoE), some times also known as Quality of User Experience, is a subjective measure of a customer s experiences with a vendor. It looks at a vendor s or purveyor s offering from the standpoint of the customer or end user, and asks, What mix of… …
6Quality of service experience — (QoSE), used mainly in the field of telecommunications, is the actual measure of user’s experience with an operator in terms of delivered quality with or without reference to what is being promised. This is measured technically and not subjective …
7Service assurance — Service assurance, in telecommunications, is the application of policies and processes by a Communications Service Provider (CSP) to ensure that services offered over networks meet a pre defined service quality level for an optimal subscriber… …
8Quality management system — (QMS) can be defined as a set of policies, processes and procedures required for planning and execution (production / development / service) in the core business area of an organization. QMS integrates the various internal processes within the… …
9Quality assurance — Quality assurance, or QA for short, refers to planned and systematic production processes that provide confidence in a product s suitability for its intended purpose. It is a set of activities intended to ensure that products (goods and/or… …
10Service Assurance Agent — (SAA) is an active measurement technology initially developed by Cisco. SAA is sometimes also referred to in conversation as Application Performance Monitor (APM) or Response Time Responder (RTR). Note: This technology was previously known as the …
