customer-relationship-management
61Customer intelligence — Contents 1 What it is 2 CI and CRM 3 Process 4 Example sources of data for CI 5 Benefits …
62Customer — For the British rock band, see The Clientele. A customer (also known as a client, buyer, or purchaser) is usually used to refer to a current or potential buyer or user of the products of an individual or organization, called the supplier, seller …
63Customer value proposition — Marketing Key concepts Product marketing · Pricing …
64Customer Care Concept — Das Customer Care Concept bzw. Kundenbetreuungskonzept beschreibt eine mögliche Service Organisation mit dem Ziel der Optimierung und Automatisierung von Service Prozessen. Das Schema einer solchen Service Organisation lässt sich mittels der… …
65Customer data integration — For other meanings, see CDI (disambiguation). In data processing, customer data integration (CDI) combines the technology, processes and services needed to set up and maintain an accurate, timely, complete and comprehensive representation of a… …
66Management information system — A management information system (MIS) provides information needed to manage organizations efficiently and effectively.[1] Management information systems involve three primary resources: people, technology, and information. Management information… …
67Relationship Manager — A professional who works to improve a firm s relationships with both partner firms and customers. Relationship management is generally divided into two fields: customer relationship management (CRM) and business relationship management (BRM).… …
68Management (disambiguation) — Contents 1 Business 2 Computing 3 Entertainment 4 Medicine …
69Customer profitability — (CP) is the difference between the revenues earned from and the costs associated with the customer relationship in a specified period. According to Philip Kotler, a profitable customer is a person, household or a company that overtime, yields a… …
70Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… …
