customer-relationship-management
21relationship management — UK US noun [U] ► MARKETING, COMMERCE CUSTOMER RELATIONSHIP MANAGEMENT(Cf. ↑customer relationship management): »Relationship management is strongly linked to the quality of a salesperson s selling activities …
22Customer communications management — is a term highlighted by research companies such as Gartner Group, Forrester Research and Madison Advisors to define a convergent set of Information Technology solutions that together provide marketing communication professionals the ability to… …
23Relationship Management Automation — Next Generation CRM Relationship Management Automation (RMA) ist eine junge Disziplin des Customer Relationship Management (CRM). Sie bezeichnet die automatisierte Durchführung von kundenindividuellen Kommunikationsprozessen über mehrere… …
24Relationship Management — Der Begriff Beziehungsmanagement oder englisch Relationship Management ist ein Oberbegriff für die allgemeine Verwaltung von Kontakten. Die wohl geläufigste Form ist das Customer Relationship Management. Jedoch ist der Beziehungs Kontext auf alle …
25Relationship Management — A strategy employed by an organization in which a continuous level of engagement is maintained between the organization and its audience. Relationship management can be between a business and its customers (customer relationship management) and… …
27customer relationship management systems — CRM systems Computer applications that integrate a company s information about its customers with the knowledge of how best to use this information …
28Acquaintance Relationship Management — Customer Relationship Management, kurz CRM (dt. Kundenbeziehungsmanagement) oder Kundenpflege, bezeichnet die konsequente Ausrichtung einer Unternehmung auf seine Kunden und die systematische Gestaltung der Kundenbeziehungs Prozesse. Die dazu… …
29Vendor Relationship Management — VRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. VRM describes a set of tools, technologies and services that help individuals go to market and manage relationships with vendors. In turn,… …
30Outsourcing relationship management — (ORM) is the business discipline widely adopted by companies and public institutions to manage one or more external service providers as part of an outsourcing strategy. ORM is a broadly used term that encompasses elements of organizational… …
