customer's risk
21Customer not present — A customer not present transaction, in the context of credit and debit cards, refers to a transaction conducted at a distance, for example over the telephone or internet. The customer s card number is keyed manually into the sales terminal, and… …
22Customer positions — Positions which relate to; just a single customer, for customers by credit rating, for certain transaction of certain customers, etc. See also Positions..., Bank positions and risk …
23risk charge — fee paid for taking a risk in providing a customer with credit …
24Consumer credit risk — The following article is based on UK market, other countries may differ. Consumer Credit Risk (AKA Retail Credit Risk) is the risk of loss due to a customer s non re payment (default) on a consumer credit product, such as a mortgage, unsecured… …
25Enterprise risk management — In business, enterprise risk management (ERM) includes the methods and processes used by organizations to manage risks and seize opportunities related to the achievement of their objectives. ERM provides a framework for risk management, which… …
26Know your customer — (KYC) is the due diligence and bank regulation that financial institutions and other regulated companies must perform to identify their clients and ascertain relevant information pertinent to doing financial business with them. In the USA, KYC is …
27American Customer Satisfaction Index — The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. It is produced by the National Quality Research Center (NQRC) at the University of Michigan in Ann Arbor …
28Financial risk — is normally any risk associated with any form of financing. Investment relatedDepending on the nature of the investment, the type of investment risk will vary. High risk investments have greater potential rewards, but you may lose your money… …
29Know Your Customer — KYC) In the context of advising customers, obtaining sufficient information about a customer s personal and financial situation before giving the advice. In the context of anti money laundering, KYC is the collection and use of information about… …
30Chief customer officer — A chief customer officer (CCO) is the executive responsible in customer centric companies for the total relationship with an organization’s customers. This position is relatively new addition in the CxO hallway, and was developed to provide a… …
