automatic call distributor
11Computer telephony integration — For the telephony API in Microsoft Windows, see Telephony Application Programming Interface. Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a… …
12List of electronics topics — Alphabetization has been neglected in some parts of this article (the b section in particular). You can help by editing it. This is a list of communications, computers, electronic circuits, fiberoptics, microelectronics, medical electronics,… …
13Telemarketing — is a method of direct marketing in which a salesperson solicits to prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.… …
14List of computing and IT abbreviations — This is a list of computing and IT acronyms and abbreviations. Contents: 0–9 A B C D E F G H I J K L M N O P Q R S T U V W X Y …
15Centrex — This article is about the type of telephone exchange. For the British police training agency, see Centrex (police training agency). For the Gazprom related group of companies, see Centrex Europe Energy Gas AG. Typical standard phone used with… …
16UCN Inc. — Infobox Company company name = UCN Inc. company company type = Public [http://www.ucn.net/investors link NASDAQ:UCNN] foundation = Bluffdale, Utah (1997) location city = Midvale, Utah location country = USA key people = Theodore Stern, Executive… …
17Toll-free telephone number — A toll free, Freecall, Freephone, or 800 number is a special telephone number, in that the called party is charged the cost of the calls by the telephone carrier, instead of the calling party. The cost of the call to the called party is usually… …
18Virtual queue — Virtual queuing is a concept that is used in inbound call centers. Call centers utilize an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs are capable of holding queued calls in… …
19Skills based routing — (SBR), or Skills based call routing, is a call assignment strategy used in call centres to assign incoming calls to the most suitable agent, rather than simply choosing the next available agent. It is an enhancement to the Automatic Call… …
20Line hunting — Hunting, or a hunt group is a telephony concept that refers to the methodology of distributing phone calls from a single telephone number to a group of several phone lines. Specifically, it refers to the process or algorithm used to select which… …
