automated call distribution
1Call centre — A very large collections call centre in Lakeland, Florida. A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to… …
2Automated Attendant Recordings — The term Automated Attendant Recordings (aka Call Processing Announcements) refers to the pre recorded announcements used by various telecommunications systems (Automated Attendant, Interactive Voice Response, Automatic Call Distribution) when… …
3Automatic call distributor — In telephony, an Automatic Call Distributor (ACD), also known as Automated Call Distribution, is a device or system that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony… …
4Comparison of VoIP software — VoIP software is used to conduct telephone like voice conversations across Internet Protocol (IP) based networks. VoIP stands for Voice over IP . For residential markets, VoIP phone service is often cheaper than traditional public switched… …
5Ronald A. Katz — (born in 1935 or 1936 [http://www.forbes.com/asap/2002/0624/065 print.html Pfeiffer, Eric Setting patent traps Forbes Magazine, June 24, 2002] ] ) is an inventor and president of Ronald A. Katz Technology Licensing LP. His inventions are… …
6ACD — biomed. abbr. Acid Citrate Dextrose abbr. Automated Call Distribution (CTI) comp. abbr. Automatic Call Distribution acronym Automatic Call Distributor (Telephony) …
7Tanzania Telecommunications Company Limited — Infobox Company company name = Tanzania Telecommunications Company Limited company key people = Bill Beckman CEO, Glen Raboud CFO, Prof. Mathew Luhanga TTCL Board Chairman num employees = under 2,000 (as at July 2007) company type = Public… …
8Unison (unified communications software) — Infobox Software name = Unison developer = Unison Technologies, Inc. latest release version = 1.0 operating system = Linux (server); Windows or Linux (client) foundation = 2006 location city = flagicon|USA New York City, NY location country = USA …
9Voicemail — (also known as voice mail, voice message, or voice bank) is a computer based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to… …
10UCN Inc. — Infobox Company company name = UCN Inc. company company type = Public [http://www.ucn.net/investors link NASDAQ:UCNN] foundation = Bluffdale, Utah (1997) location city = Midvale, Utah location country = USA key people = Theodore Stern, Executive… …
