(customer network management)
1Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …
2Network management — refers to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems.[1] Operation deals with keeping the network (and the services that the network provides)… …
3Dhyan network management system — (DNMS) is carrier grade network management system providing generic topology, fault, configuration, performance, and security (FCAPS) functions. It provides the major functions for deploying, monitoring, configuring and managing a network.… …
4Network intelligence — (NI) is a technology that builds on the concepts and capabilities of Deep Packet Inspection (DPI), Packet Capture and Business Intelligence (BI). It examines, in real time, IP data packets that cross communications networks by identifying the… …
5Customer experience systems — are integrated business and operational support systems (BSS/OSS) that particularly address service providers’ mandate of focusing on the customer experience. Systems Reflect New Customer Orientation In the past, service providers (wireline,… …
6Network provisioning — or service mediation are terms referring to provisioning of the customer’s services to the network elements, mostly used in the telecommunication industry. It requires the existence of networking equipment and depends on network planning and… …
7Network neutrality in Canada — Network Neutrality Related issues and topics Automatic telephone exchange Data discrimination End to end principle Internet Protocol Tiered Internet Bandwidth Throttling …
8Customer Demand Planning — (CDP) is a business planning process, that enables sales teams (and customers) to develop demand forecasts as input to service planning processes, production, inventory planning and revenue planning.[1] Contents 1 Definition of CDP 1.1… …
9Customer support — is a range of customer services to assist customers in making cost effective and correct use of a product.[1] It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.[1]… …
10Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… …
