- technical service management
- управление техническими службами
Большой англо-русский и русско-английский словарь. 2001.
technical service management
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Service management — is integrated into Supply Chain Management as the joint between the actual sales and the customer. The aim of high performance Service Management is to optimize the service intensive supply chains, which are usually more complex than the typical… … Wikipedia
Technical Service Council — The TECHNICAL SERVICE COUNCIL was set up to combat the brain drain of Canadian engineers to the United States, when over 20% of the graduating classes were emigrating. Ireland, India, New Zealand and even Switzerland have had similar problems.In… … Wikipedia
IT service management — (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer s perspective of IT s contribution to the business. ITSM stands in deliberate contrast to technology centered approaches to IT… … Wikipedia
Service design — is the activity of planning and organizing people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer s experience. The… … Wikipedia
Service Science, Management and Engineering — Service Science, Management, and Engineering (SSME) is a term introduced by IBM to describe Services Sciences, an interdisciplinary approach to the study, design, and implementation of services systems – complex systems in which specific… … Wikipedia
Service Request — Die IT Infrastructure Library (ITIL) ist eine Sammlung von Good Practices in einer Reihe von Publikationen, die eine mögliche Umsetzung eines IT Service Managements (ITSM) beschreiben und inzwischen international als De facto Standard hierfür… … Deutsch Wikipedia
Service (economics) — A service is the non material equivalent of a good. A service provision is an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates… … Wikipedia
Service level agreement — A service level agreement (frequently abbreviated as SLA) is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or… … Wikipedia
Service Catalog — A service catalog, as defined in ITIL Service Delivery, is a list of services that an organization provides, often to its employees or customers. Each service within the catalog typically includes:* A description of the service* Timeframes or… … Wikipedia
Management consulting — indicates both the industry and practice of helping organizations improve their performance primarily through the analysis of existing organizational problems and development of plans for improvement. Organizations hire the services of management … Wikipedia
Technical architecture — is one of several architecture domains that form the pillars of an enterprise architecture or solution architecture. It describes the structure and behaviour of the technology infrastructure of an enterprise, solution or system. It covers the… … Wikipedia
