service management point
1Service switching point — In telephony, a Service Switching Point (SSP) is the telephone exchange that initially responds, when a telephone caller dials a number, by sending a query to a central database called a Service Control Point (SCP) so that the call can be handled …
2IT service management — (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer s perspective of IT s contribution to the business. ITSM stands in deliberate contrast to technology centered approaches to IT… …
3ITIL Planning to implement service management — The planning to implement service management is a set in the Information Technology Infrastructure Library (ITIL) framework. This set is about the alignment of business needs and IT provision requirements. Besides, this set describes how to… …
4Network Service Access Point Identifier — For other uses, see NSAPI. A Network (Layer) Service Access Point Identifier (NSAPI), is an identifier used in GPRS (cellular data) networks. It is used to identify a Packet Data Protocol (PDP) context (a unique data session) in the Mobile… …
5Service (economics) — A service is the non material equivalent of a good. A service provision is an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates… …
6Service Desk (ITSM) — A Service Desk is a primary IT capability called for in IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ( SPOC ) to meet the communications… …
7Service delivery platform — The term Service Delivery Platform (SDP) usually refers to a set of components that provide a service’s delivery architecture (such as service creation, session control protocols) for a type of service. There is no standard definition of SDP in… …
8Service innovation — Business Week, March 29, 2007, stated that Service Innovation is The Next Big Thing .ref|BusinessWeekThe story discusses the not for profit consortium called the [http://www.thesrii.com/index.asp?current=one sub=none Service Research Innovation… …
9Service-oriented architecture — (SOA) is a method for systems development and integration where functionality is grouped around business processes and packaged as interoperable services . SOA also describes IT infrastructure which allows different applications to exchange data… …
10Management et Pédagogie — Le management de la pédagogie et la pédagogie du management recouvrent deux notions qui signifient d un côté l organisation des ressources pédagogiques et de l autre l approche pédagogique nécessaire pour faciliter l apprentissage de la gestion.… …
