customer service manager

  • 1Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …

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  • 2Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… …

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  • 3Service management — is integrated into Supply Chain Management as the joint between the actual sales and the customer. The aim of high performance Service Management is to optimize the service intensive supply chains, which are usually more complex than the typical… …

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  • 4Customer Demand Planning — (CDP) is a business planning process, that enables sales teams (and customers) to develop demand forecasts as input to service planning processes, production, inventory planning and revenue planning.[1] Contents 1 Definition of CDP 1.1… …

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  • 5Customer-Experience-Management — (CEM) bzw. Kundenerfahrungsmanagement bezeichnet die Schaffung positiver Kundenerfahrungen zum Aufbau einer emotionalen Bindung zwischen Anwender und Produkt oder Anbieter. Vorrangiges Ziel von CEM ist es, aus zufriedenen Kunden loyale Kunden und …

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  • 6Service-oriented architecture — (SOA) is a method for systems development and integration where functionality is grouped around business processes and packaged as interoperable services . SOA also describes IT infrastructure which allows different applications to exchange data… …

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  • 7Customer engineer — A Customer Engineer (CE) is a person whose primary job scope is to provide a service to customers who has signed a contract with the company. Originally, the term was used by IBM, but now Customer Engineer is also being used by other companies.… …

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  • 8Contact manager — A contact manager enables users to easily store and find contact information, such as names, addresses and telephone numbers. They are contact centric databases that provide a fully integrated approach to tracking of all information and… …

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  • 9Account Manager — An employee who is responsible for the day to day management of a particular customer s account with the business. The account manager is a point of contact, and provides customer support, upselling, technical assistance and general relationship… …

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  • 10Store manager — Contents 1 Roles and responsibilities 1.1 Sales generation 1.2 Safety and security …

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