customer response system
1Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …
2Customer acquisition management — is a term used to describe the methodologies and systems to manage customer prospects and inquiries, generally generated by a variety of marketing techniques. It can be considered the connectivity between advertising and customer relationship… …
3response — re‧sponse [rɪˈspɒns ǁ rɪˈspɑːns] noun 1. [countable, uncountable] something done as a reaction to something that has happened: • The company s difficulties have touched off widely differing responses among its five largest shareholders. response… …
4Customer Care Center — Blick in die Großraumvariante eines Callcenters mit abgeteilten Agentenarbeitsplätzen und kommunikativer Sichtverbindung durch blickfreie Wände Als Callcenter (von engl. call center; dt. „Telefon Beratungszentrum“) oder Customer Care Center (zu… …
5response time — The time lag between sending a request and receiving the data. Response time can be applied to a complete computer system, as in the time taken to look up a certain customer record, or to a system component, as in the time taken to access a… …
6Interactive voice response — IVR redirects here. For other uses, see IVR (disambiguation). Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs. In telecommunications, IVR allows… …
7Demand response — This article is about the electrical concept. For the transport concept, see Demand responsive transport. A clothes dryer using a demand response switch to reduce peak demand In electricity grids, demand response (DR) is similar to dynamic demand …
8Consumer relationship system — Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications used to handle consumer products and services company s dealings with consumers and customers.[1] Consumer affairs and customer… …
9Transaction processing system — A Transaction Processing System To be considered a transaction processing system the computer must pass the ACID test.From a technical perspective, a Transaction Processing System (or Transaction Processing Monitor) monitors transaction programs …
10Outage management system — An Outage Management System (OMS) is a computer system used by operators of electric distribution systems to assist in restoration of power. Contents 1 Major Functions of an OMS 2 OMS Principles and Integration Requirements 3 OMS Benefits …
