customer design
1Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …
2Customer Cost — refers not only to the price of a product, but also encompasses the purchase costs as well as use costs and post use costs. Purchase costs mainly consist of the cost of searching for a product, gathering information about it and obtaining it. The …
3Design for Six Sigma — (DFSS) is a separate and emerging business process management methodology related to traditional Six Sigma. While the tools and order used in Six Sigma require a process to be in place and functioning, DFSS has the objective of determining the… …
4Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… …
5Customer involvement management — Customer Involvement Management, CIM, is an approach that takes the customer orientation one step further than Customer Relationship Management[1]. CIM is about identifying and developing possibilities to involve customers in the business and… …
6Design methods — is a broad area that focuses on: Divergence – Exploring possibilities and constraints of inherited situations by applying critical thinking through qualitative and quantitative research methods to create new understanding (problem space) toward… …
7Design thinking — refers to the methods and processes for investigating ill defined problems, acquiring information, analyzing knowledge, and positing solutions in the design and planning fields. As a style of thinking, it is generally considered the ability to… …
8Customer toolkit — Customer toolkits are devices that enable customers to design products, which are in turn created by the firm. Firms must make their proprietary knowledge available to customers through easy to use resources in order to allow the average customer …
9Design for Six Sigma — (DfSS) ist eine Methode des Qualitätsmanagements für robuste, d. h. möglichst fehlerfreie Produkte und Prozesse. DfSS wird eingesetzt für die Ausgestaltung oder Wiedergestaltung eines Produktes, Prozesses oder einer Dienstleistung. Das zu… …
10Design for testing — Design for Test (aka Design for Testability or DFT ) is a name for design techniques that add certain testability features to a microelectronic hardware product design. The premise of the added features is that they make it easier to develop and… …
