availability for service
1Service-oriented architecture — (SOA) is a method for systems development and integration where functionality is grouped around business processes and packaged as interoperable services . SOA also describes IT infrastructure which allows different applications to exchange data… …
2Service Oriented Infrastructure — or SOI ( [pronounced sō i or es ō i ] ) is a system for describing IT infrastructure as a service. The underlying principles go back to, among others, Mainframe and LDAP technologies, but SOI provides a framework or mindset making business… …
3Service Desk (ITSM) — A Service Desk is a primary IT capability called for in IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ( SPOC ) to meet the communications… …
4Service Request — Die IT Infrastructure Library (ITIL) ist eine Sammlung von Good Practices in einer Reihe von Publikationen, die eine mögliche Umsetzung eines IT Service Managements (ITSM) beschreiben und inzwischen international als De facto Standard hierfür… …
5Service system — A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. Marketing, operations, and global environment …
6Service delivery platform — The term Service Delivery Platform (SDP) usually refers to a set of components that provide a service’s delivery architecture (such as service creation, session control protocols) for a type of service. There is no standard definition of SDP in… …
7Service climate — Climate for service refers to employee perceptions of the practices, procedures, and behaviors that get rewarded, supported, and expected with regard to customer service and customer service quality. For example, to the extent that employees… …
8Service (systems architecture) — In the context of Enterprise architecture, Service orientation, and Service oriented architecture, the term service refers to a discretely defined set of contiguous and autonomous business or technical functionality.OASIS (organization) defines… …
9Service Oriented Programming — (SOP) is a programming paradigm that uses services as the unit of computer work, to design and implement integrated business applications and mission critical software programs. Services can represent steps of business processes and thus one of… …
10Service management — is integrated into Supply Chain Management as the joint between the actual sales and the customer. The aim of high performance Service Management is to optimize the service intensive supply chains, which are usually more complex than the typical… …
