(in it service agreements)
1service agreement — ➔ agreement * * * service agreement UK US noun [C] ► COMMERCE an agreement between a company and a customer, stating that the company will check and repair equipment for an agreed price during a fixed period of time: »Our service agreements cover …
2service contract — service agreement An employment contract between an employer and employee, usually a senior employee, such as a director, executive manager, etc. Service contracts must be kept at the registered office of a company and be open to inspection by… …
3service contract — contract of employment; = contract of service; = service agreement An employment contract between an employer and employee, usually a senior employee, such as a director, executive manager, etc. Service contracts must be kept at the registered… …
4Service-oriented architecture — (SOA) is a method for systems development and integration where functionality is grouped around business processes and packaged as interoperable services . SOA also describes IT infrastructure which allows different applications to exchange data… …
5Service-Level-Management — bzw. Dienstgütemanagement ist eine ITIL Prozess Disziplin und dient der Definition, Überwachung und Optimierung von Dienstleistungen in der Informationstechnik (IT). Primäre Zielsetzung dabei ist, dauerhaft die Leistungen der IT (Services)… …
6Service level agreement — A service level agreement (frequently abbreviated as SLA) is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or… …
7Service Level Agreement — Der Begriff Service Level Agreement (SLA) oder Dienstgütevereinbarung (DGV) bezeichnet einen Vertrag resp. die Schnittstelle zwischen Auftraggeber und Dienstleister für wiederkehrende Dienstleistungen. Ziel ist es, die Kontrollmöglichkeiten für… …
8Service Level Management — In diesem Artikel oder Abschnitt fehlen folgende wichtige Informationen: OMA Verständlichkeit herstellen, andere Bereiche außer IT belichten Du kannst Wikipedia helfen, indem du sie recherchierst und einfügst. Service …
9Service Catalog — A service catalog, as defined in ITIL Service Delivery, is a list of services that an organization provides, often to its employees or customers. Each service within the catalog typically includes:* A description of the service* Timeframes or… …
10Service Corporation International — For other uses of the acronym SCI, see SCI Service Corporation International Type Public (NYSE: SCI) Industry End …
